The Nigerian Communications Commission (NCC) reacting to recent public concerns regarding the quality of telecommunications services in parts of the country, has stepped up processes to reverse the ugly trend.
In a statement by Nnenna Ukoha, Head, Public Affairs, NCC, explained that “the Commission recognises the frustration experienced by consumers when calls drop, internet speeds slow down, data services become unstable, or service disruptions affect daily activities”.
The commission also noted that “telecommunications services are now central to how Nigerians work, learn, do business, access essential services, and stay connected,” stressing that, “consumers are therefore entitled to reliable service and must receive value for the services they pay for”.
Ukoha explained that “over the past two years, improving Quality of Service has been a central regulatory priority for the Commission.
“The NCC has intensified monitoring of Mobile Network Operators, Internet Service Providers and Tower Companies, strengthened data-driven oversight, and deepened engagement with relevant public institutions to address structural barriers that affect service delivery.
“These measures are intended to ensure that the industry moves towards measurable improvements”.
She noted that the sector is currently undergoing one of its most extensive network expansion and modernisation cycles in recent years, following a prolonged period of under-investment.
“In 2025 alone, Mobile Network Operators invested over N2.13 trillion in network infrastructure and upgrades, while Tower Companies invested an additional N373.8 billion across the sector.
“These investments supported the addition and upgrade of over 2,800 telecommunications sites nationwide, addressing coverage and capacity gaps in several locations.
“The interventions include the addition of faster 4G and 5G layers on existing sites, expansion of fibre backhaul to improve site capacity and resilience, targeted deployments in high-demand urban locations, rollout into underserved communities, and general network equipment refresh.
“These investments are welcome, but the Commission’s expectation is that they must translate into visible and measurable service improvements for consumers.
“This expansion drive is continuing in 2026 in response to Nigeria’s rapidly evolving digital ecosystem and the exponential growth in data consumption,” she stressed. Xxxxx
