The Nigerian Communications Commission (NCC) has outlined procedures and processes telecommunications subscribers could take to file complaints when they feeling’s dissatisfied with services provided by their telecom service providers.
The Commission on its website advised consumers to first lodge their complaints directly with their service provider, either through the provided customer care helpline or by visiting any of its customer care centres to physically lay such complaints.
It advised that where a complaint is not satisfactorily resolved by the service provider after filing the initial complaint or after visiting their office, the affected subscriber can afterwards, escalate the matter to the NCC through its designated consumer complaint channels.
The channels include the NCC 622 Toll-Free Contact Centre and the NCC Consumer Portal at consumer@ncc.gov.ng.
NCC further advised that subscribers can also reach the Commission through its social media platforms, including its Facebook account, facebook.com/nigerian.communications.commission, and X accounts, x.com/consumersNCC and x.com/NgComCommission.
The commission also provides an Instagram channel at instagram.com/ngcomcommission.
For written complaints, consumers were advised to address their correspondence to:
The Executive Vice-Chairman,
Nigerian Communications Commission,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.
Attention: Director, Consumer Affairs Bureau.
The Commission also provided the addresses of its zonal offices where consumers can visit to seek assistance.
The NCC Zonal Offices Include:
Lagos Office
9A Bankole Oki Street,
Adjacent Ikoyi Club,
Ikoyi, Lagos State.
Tel: 01-4630643-5
Ibadan Office
102A, DPC Road, Off Government House Road,
Agodi GRA, Ibadan, Oyo State.
Tel: 07056114759, 08185569674, 08107197100
Kano Office
No. 31 Race Course Road,
Nasarawa GRA, Kano, Kano State.
Tel: 064-947822, 064-319999
Enugu Office
No. 2 Ugwuoba Street, Off Ezilo Avenue,
Independence Layout, Enugu, Enugu State.
Tel: 042-293607
Port Harcourt Office
No. 23A, Igbodo Street, Behind First Bank Aba Road,
Old GRA, Port Harcourt, Rivers State.
Tel: 084-300321-2
The NCC Consumer Affairs Bureau can also be contacted through its Head Office Annex at:
Plot 1253 Cadastral Zone, Jabi–Airport Road,
Mbora District, Abuja, FCT 900108,
Federal Republic of Nigeria.
Telephone: +234-209-461-7000; +234-209-461-7514
Email: consumer@ncc.gov.ng
The Commission’s complaint procedure gives subscribers a formal avenue to seek redress after attempts to resolve service-related complaints directly with their providers have failed.
