NCC unveils stakeholders’ Satisfaction Survey

The Policy Competition & Economic Analysis Department (PCEA) of the Nigerian Communications Commission(NCC) has disclosed that it developed a Stakeholders Satisfaction Survey Questionnaire on the Commission’s Administration of Industry/Network Subscribers Data for all category of Licensees, pursuant to its on-going efforts towards ensuring stakeholders’ satisfaction.

The notice is on the Commission’s website.

“This survey is aimed at assessing the level of satisfaction its Stakeholders have regarding the periodic collation/publication of Statistical Data (Monthly, Quarterly and Annually),” said the NCC.

In responding to the Survey, stakeholders are to provide:

1. License Category (List all)(*)

2. Survey Period: (Quarter)(*)

3. Year(*)

4. How often do you submit your Network/Subscriber data?(*)

Monthly Quarterly Annually All of the above

5. How would you rate the timelines for submissions of Network/Subscriber data as set by the Commission?(*)

Poor Insufficient Sufficient Suggest ideal timeline

6. Is the Network/Subscriber Questionnaire robust enough to cover the dynamic nature of the Industry?(*)

No Needs improvement Very robust

7. Is the Industry Statistical Questionnaire clear and unambiguous? (*)

No Yes Improvement needed

8. Rate on a scale of 1 to 5, (with 1 being the lowest and 5 being the highest). How easy is it to populate the Network/Subscriber Questionnaire?(*)

9. Rate on a scale of 1 to 5, (with 1 being the extremely easy and 5 being the complex). How easy is it to navigate and access the Industry Statistical reports on the Commission’s website? (*)

10. Are the publications of the Industry Statistical reports on the Commission’s website useful?(*)

Not Useful at all Slightly Useful Very Useful Extremely Useful

11. How often do you refer to or utilize the Industry Statistical reports on the Commission’s website?(*)

Weekly Monthly Bi-annually Annually

12. In what ways does your Company use the Industry Statistical reports?(*)

13. Are your Stakeholders’ aware of the Industry Statistics reports on the Commission’s website? (*)

No Yes Indifferent

14. Has the Commission met your expectations regarding publication of the Industry Statistical reports on its website? (*)

No Yes Improvement needed

15. What new indicators would you want the Commission to capture in the Industry Statistical report?

16. Do you have any suggestions to improve the Industry Statistical Questionnaire; collection of Data and Reports published on the Commission’s website?

17. Do you have any other comment(s) you will like to share with the Commission at this time?

18. How many promotions does your Company run in a month? Kindly state the number below.(*)

All operators are to submit soft copies of the completed Questionnaire(s) via email to cnwadije@ncc.gov.ng and copy (CC) to the following addresses:

edith@ncc.gov.ng

cnwadije@ncc.gov.ng

ialiyu@ncc.gov.ng

aakintomide@ncc.gov.ng

mike@ncc.gov.ng

veyum@ncc.gov.ng

aofuani@ncc.gov.ng

nararume@ncc.gov.ng

iaabdullahi@ncc.gov.ng